To find your approach on Usability ask these questions yourself
- Do you know how long it takes real customers to do typical tasks
at your site?
- Do you know what percentages of potential customers are giving up
(leaving your site) and why?
- Have you made measurable design improvements based on real usability
- Are you providing an effective site for the broadest range of potential
customers and situations?
- Are you taking advantage of the full spectrum of available usability
techniques when designing and redesigning your site?
- Are you incorporating usability tasks into your strategic project
- Do you know designing for the user is the upcoming business advantage
- Do you know that a successful e-business strategy should be directly
based on positive customer experience?
- Do you know waiting on the web is frustrating, demoralizing, agonizing,
aggravating, annoying, time consuming and incredibly expensive?
- Do you know on the web it's not how you project your ideas that's
important. It's what and how much your users understand and trust.
- What does the user want the outcome of using the site to be?
- What do you want the outcome of the user experience to be?
- How do you want users to feel after visiting your site?
Any successful web projects requires a commitment to understanding the
obstacles to building online relationships and then taking the necessary
steps to overcome them.
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